Shield Water Damage Restoration
A trade name of Felicita Group LLC
Your Emergency Is Our Priority
Under the Shield brand, we serve Brooklyn and Manhattan with the same standard: fast response, modern equipment, and results you can trust.
Shield Water Damage Restoration
Why Trust Us With Your Emergency?
Rapid Emergency Response
When disaster strikes, every minute counts. Our team arrives within 60 minutes, fully equipped to begin water extraction immediately. No delays, no excuses.
Latest Restoration Technology
Our investment in cutting-edge equipment means faster water removal, more efficient drying, and better protection for your property.
Expert Team
Every team member is experienced in water damage restoration. Your property is in safe hands.
Transparent Process
From initial assessment to final restoration, you'll receive clear documentation and real-time updates throughout the entire process.
Experience & Credentials
Why NYC Trusts Shield
Licensed & insured
Shield Water Damage Restoration operates as a trade name of Felicita Group LLC, a New York-registered company carrying the insurance and operating standards required for residential and commercial water damage work across NYC.
24/7, 365 days a year
We answer the phone live at every hour and dispatch crews for night, weekend, and holiday emergencies. Our target is a 60-minute arrival across Brooklyn, Manhattan, and Queens.
Experienced NYC crews
Our crews are experienced with NYC's pre-war, multi-unit housing stock — risers, radiator systems, co-ops, and condos — and coordinate with building management on every job that needs it.
4.9/5 from 100+ reviews
Shield is rated 4.9 out of 5 across verified Google Business Profile reviews from NYC homeowners, building managers, and businesses. Each neighborhood office has its own live GBP listing.
Reviews sourced from Google Business Profiles across our Brooklyn, Manhattan, and Queens offices.
Service area & hours
- Areas served: Brooklyn, Manhattan & Queens
- Hours: Open 24 hours, 7 days a week, 365 days a year
- Phone: (646) 921-5667
- Email: office@flood.nyc
- Response target: 60 minutes
Common Questions
How quickly can you respond?
We target a 60-minute response time for emergency calls across Brooklyn, Manhattan, and Queens. Our crews are positioned throughout NYC to reach you fast, 24/7.
What areas do you cover?
We service all Brooklyn neighborhoods 24/7, Manhattan through dedicated local offices — including SoHo, the Upper East Side, the Upper West Side, Chelsea, Gramercy Park, Midtown East, Tribeca, and the Financial District — and Queens from our Flushing office. Each location has its own page on flood.nyc or a dedicated neighborhood domain.
How do you handle emergencies?
Our emergency response protocol includes immediate water extraction, damage assessment, and the deployment of industrial-grade drying equipment.